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Terms & Conditions

Terms of Use


1. Quotations

Although we quote a set price, we reserve the right to make extra charges should any of the following circumstances occur;

  • If the quantity of items required to be moved is underestimated due to the non-disclosure of the client.

  • If work is not been able to be completed due to set back on your part

  • If collection or delivery address is beyond the second floor.

  • Delays outside our control

  • Inadequate access to pick -up or delivery location or unsuitable approach for our vehicle.

  • Parking fees or other charges incurred in order to carry out your services.

You will be responsible for the additional charges in all the above circumstances

Our quote is not a surety that we have vehicles available on your required date. Your acceptance of our quotation also does not create a contract between us until we have confirmed availability for the date you request to move.

1.1. Work not included in our quotations

Except formerly agreed, we will not be :

  • Dismantling or assembling furniture and fittings.

  • Disconnecting or reconnecting fittings, equipment’s or appliances.

  • Removing or laying fitted floor covers.

  • Moving night storage heaters unless they are dismantled.

  • Moving or storage of any items excluded under Clause 1.2

1.2 Excluded property

The following items are categorically excluded from items that we can remove:

i. Precious stones, watches, trinkets, Jewellery, money, securities, deeds, coins, stamps or similar collections.

ii. Explosives, damaging or potentially dangerous items.

iii. Goods that could cause infection or encourage pests.

iv. Animals and cages or tanks such as pets, birds or fish.

Such goods above will not be removed except by prior agreement and we will not be accountable for damage or loss except when injury or death is caused by negligence on our side. Also, we will be entitled to dispose of any such goods above listed in paragraphs 1.2ii,1.2iii and 1.2iv.


2.Responsibility of Customers

It is your exclusive responsibility to:

2.1 Entirely declare to us the true quantity or value of items being removed and/or stored.

2.2 Prepare all documents necessary for the removal to be completed.

2.3 Ensure that nothing is removed or left in error, we suggest that you are present yourself or appoint someone to oversee the removal process.

2.4 Prepare properly and stabilise your appliances before removal. We will not be liable for any loss, damage, or costs which may arise, except by reason of our negligence.


3.Goods Ownership

Entering into this contract implies that you are confirming:

3.1. The goods to be removed are your own property or

3.2. You have been authorised by the owner of the property to remove or store the goods.

3.3 You will be liable to pay for any claim for damages or costs against either of the above if proven



4.Cancellation of your bookings.

Depending on how much notice you provide prior to the agreed removal date; we may charge you.

2-7 days: 30% of removal charges chargeable.

24-48 hours: 75% of removal charges chargeable.

Less than 24 hours: 100% of removal charges chargeable.


5.Payment for Services.

5.1 Total amount agreed for hours booked will be due before off-loading goods however if more time is needed, more hours can be paid for in order to continue using the service. Full payment for services is due immediately upon job completion.

5.2 Commercial Client invoices shall be paid in full within 30 days from the invoice date.

Failure to pay shall entitle us to treat the contract as discredited by you and may result in the delay in delivery of further work until paid (plus any other remedy).

All invoices shall be paid in full. Interest shall accrue on overdue invoices from the payment due date at 5% monthly.

5.3 Payment may be made in Pounds Sterling by cash or bank transfer.

5.4 All monies for transactions covered by these Conditions shall become immediately due and payable should any action or proceedings commence in which your solvency is concerned



6.1 Services will be performed with reasonable skill and care, we will act in good faith at all times.

6.2 Our total aggregate liability to you for claims in negligence, contract, tort, or otherwise that arises in connection with provision of Services or Goods shall be limited to the charges paid by you to us in respect of the Services which are the subject of any such claim and provided that you notify us of within 30days of it arising.

6.3 Where you feel there is a risk you should ensure the contract works for any event. On no occasion shall we be liable to you for any loss of contracts, profits, business, or anticipated savings or for any other indirect, substantial or economic loss whatsoever.

6.4 Attempted alteration or repair of the Services provided by us, by another party, immediately nullifies the warranty.


7.Liability for damage and loss

7.1 Reasonable costs of the repair or replacement (less wear and tear) of the item will be paid if we have been negligent in the event of damage or loss of your goods.

7.2 In the event of a loss or whole or partial damage to your goods, we will not be liable for :

i. replacement of ‘new for old’ items,

ii. losses or damage that was not our fault.

iii. any unanticipated extra costs you might incur due to loss of a particular item.

If you need insurance cover in relation to the circumstances listed above, you will have to arrange that separately.


8.Delay in transit

If through no negligence of ours we are not able to deliver your goods, we will keep them in storage. This contract will be fulfilled and we will pay for any extra service(s), which includes storage and delivery.


9.Premises Damage

We will only be liable for damage caused by our negligence. We must be notified of any damages to premises on the delivery receipt and confirmed in writing to us within FOURTEEN DAYS.


10.Time limits for claims

We will not be held responsible for losses or damage to any goods unless the claim is notified to us in writing within FOURTEEN DAYS of delivery by us to your destination.


11.Right to withhold goods

We reserve the legal right to withhold goods until you have paid all our charges. While we hold the goods, waiting for payment you will be responsible for paying all storage bills including other costs incurred.


12.Sub-contracting Work

We reserve the right to sub-contract all or some of the work we have provided a quotation for without reference to you.

Our terms of use will still apply in full if we do sub-contract


13.Storage services

The following terms in addition to all other terms set out in this document will apply to all contracts for goods storage.

13.1 You are obliged to provide a forwarding address if you require storage facilities and notify us in writing as soon as it changes. All correspondence will be deemed to have been received by you seven days after we have posted it to your last address we have on record.

13.2 Where the inventory of goods stored on your behalf is provided, it will be considered as accurate unless you provide us with written notice of errors or omissions within 14 days of the postage date.

13.3 Full charges for storage services are payable in advance. Cleared funds must be received before any goods are released from storage.

13.4 You will be given 28 days notice in writing of any increases in storage charges.

13.5 After giving you 28 days notice, we are entitled to request you to remove your goods from our custody and pay up the amount due to us. Should you fail to pay all outstanding debts due to us, we can sell or dispose of some or all of the items without further notice.

13.6. To terminate your storage contract you should give at least 14 days notice. If we are able to release the goods earlier we will do so, provided your account is up to date. If your payments are up to date we will not end this contract except by giving you 3 calendar months notice in writing.


14.Whole agreement

These Terms along with our quotation are intended to form the whole agreement between us and to overwrite any verbal discussions. If we mutually agree to any variation of these terms, this should be confirmed in writing.



This contract is subject to the laws of England.

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